Deliveries will be made 60–90 minutes prior to viewing/guest arriving. We endeavor to make all deliveries on time. Ice Boy takes neither responsibility nor will we pay any compensation for lateness due to circumstances beyond our control including weather-related delays, traffic, and natural disasters. It is the responsibility of the customer or venue; to have a level – sturdy table with four legs, no plastic tables please, ready for ice sculptures two hours before the event. Ice Boy will provide a drip tray included, buckets are available for purchase for drainage if not provided by the customer. Sculptures should not, under any circumstances, be set up in direct sunlight as this can cause honeycombing and cracking. Please do not place sculptures near air-conditioning or heating ductwork or near hot lighting as it will reduce the life of sculpture. Plastic drip tray does not include decoration.
For a freezer drop off please let your ice sculpture temper in a 40-degree walk-in for 60–90 minutes before moving it to the display area. Do not slide an ice sculpture over a hard surface (kitchen floor). It must be lifted onto a cart, as this can cause severe cracking.
Complete balance payable by cheque, Visa or MasterCard (3% fee applies) or e-transfer to greg@iceboy.ca 10 days prior to delivery. Cheques are payable to Ice Boy Toronto Ltd.